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Family Coordinator (FACT) - Full-Time

This position is responsible for making initial contact with families to make assessments, engage them in preparing for a family conference for the purpose of goal planning, and gaining proficiency with the Organizations programs.

What Will I do?

  • Provides linkage to resources for families with a focus on reaching self-sufficiency while utilizing the conference and teaming service model.

  • Utilizes a strength-based approach to engage families; conducts home visits with families.

  • Maintains contact with natural supports, referring agencies, providers, and other stakeholders.

  • Consults and cooperates with community systems to facilitate linkage, referrals and follow up on the progress of the family meeting their goals.

  • Maintains a high level of ethical conduct regarding confidentiality and professionalism.

  • Schedules and facilitates family conferences and guides the family to complete a family plan.

  • Establishes rapport with all participants prior to and during family conferences.

  • Completes and maintains written documentation.

  • Leads weekly team case review meetings.

  • Travels throughout Allegheny County to consult with and support families.

  • Assists with unit data tracking and administrative paperwork.

What will make you a great fit (the ideal candidate for this role has a unique blend of the following):

  • Bachelor’s degree in Social Science, Education, or related field is required.

  • Minimum of two (2) years of case management experience, along with working with children and families.

  • Experience and thorough knowledge of methods and procedures used in determining eligibility for social services.

  • Excellent interpersonal skills and respect for family traditions, cultural and racial diversity is essential.

  • Ability to work well with people of diverse social, cultural, and economic backgrounds.

  • Proficiency with Microsoft Office Suite.

  • Excellent communication and organizational skills, along with attention to detail.

  • Valid PA driver’s license, clean driving record, insurance, and registration is required.



Bachelor’s degree


Master’s degree



All positions require satisfactory results of a background check and drug screen, as well as Act 33/34 and FBI fingerprint clearances. All employees will be subject to a probationary period of no less than 180 calendar days.


Because Macedonia FACE serves medically vulnerable consumers, COVID-19 vaccination is strongly recommended.

Macedonia FACE is an equal opportunity employer. We are always willing to utilize the skill sets of those who share our value of serving the community.

We partner with Acuity Human Resources, LLC for our recruitment and placement processes.  




Applicants should email a cover letter and resume to with the job title within the subject line.


Please direct all questions about job postings to

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