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Intake Coordinator - Full-Time



The Intake Program Assistant is responsible for overseeing the Lifeline referral process for the agency and serves as the initial contact with referral sources for the program. Major responsibilities are to conduct all administrative/intake duties for Lifeline including interacting with referral data management systems. The Intake Program Assistant will cooperate with facilitators, coordinators, caseworkers, families, service providers and administrators. This position will work closely with the Family Engagement Services Supervisors, Family Coordinators and interns to assure that referral and case assignment tracking are accurate. A commitment to maintaining excellence in all phases of the project is essential.



  • Tracks new referrals for Lifeline and FACT both in internal and external systems

  • Interacts with public and staff professionally, developing and maintaining the knowledge to respond to questions about the program and resources

  • Initiates contact and identifies clients’ needs for new Family Engagement Services upon request (Lifeline, FACT, or other identified programming)

  • Provides direct/indirect communication including initiating and responding to phone calls, meetings and sending electronic correspondence to clients

  • Inspects documents, forms, records and other materials for accuracy and completeness; process a variety of forms and documents according to established procedures; assure conformance to established guidelines and standards

  • Provides administrative support by completing data entry into agency database system (Apricot), tracking systems and/or electronic document storage system Docuware

  • Assists and schedules coordination of Lunchbox deliveries to clients

  • Provides linkage to resources for families with a focus on reaching self-sufficiency

  • Provides information and answer questions about Lifeline from other departments, referral sources and the general public

  • Submits regular program data and reports to Program Manager

  • Carries a small caseload depending upon the business needs of the agency

  • Serves as back-up to the administrative team for front office coverage

  • Maintains a high level of ethical conduct regarding confidentiality and professionalism

  • Completes and maintains written documentation

  • Participates in ongoing trainings and remains knowledgeable in areas of expertise.

  • Attends internal agency meetings as appropriate and meets regularly with the Program Manager

  • Assists with agency special projects upon request

  • Represents the agency at stakeholder meetings upon request


  • 2 years' experience in non-profit office administration or equivalent combination of education and experience

  • 1-3 years’ case management working with children and families

  • Experience and thorough knowledge of methods and procedures used in determining eligibility for social

  • services

  • Excellent organizational skills with the ability to manage multiple projects

  • Proficiency with computer systems and excellent grammar and composition skills

  • The ability to function in a fast-paced working environment.

  • Reliable Internet service, computer and phone equipment.


SALARY: $40,600 - $43,700


All positions require satisfactory results of a background check and drug screen, as well as Act 33/34 and FBI fingerprint clearances. All employees will be subject to a probationary period of no less than 180 calendar days.


Because Macedonia FACE serves medically vulnerable consumers COVID-19 vaccination is required. Proof of vaccination is required within 45 days of hire. The company will consider accommodations for disability and religious-based reasons.

Macedonia FACE is an equal opportunity employer. We are always willing to utilize the skill sets of those who share our value of serving the community.

We partner with Acuity Human Resources, LLC for our recruitment and placement processes.  




Applicants should email a cover letter and resume to with the job title within the subject line.


Please direct all questions about job postings to

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