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Family & Community Engagement Supervisor - Full-Time


This position is responsible for the day-to-day supervision and operations for Macedonia FACE Family and Community Engagement Services. These services include case management services, early literacy initiatives, youth group facilitation, parent group facilitation and community events.  The Family and Community Engagement Service Supervisor directs the Family Coordinators.


  • Supervises the Family Coordinators in their day to day activities and provides training, bi-weekly supervision and mentoring support

  • Provides guidance with cases and provides appropriate feedback/recommendations (safety/engagement)

  • Assures staff members adhere to all of the models used in service delivery, i.e., observing home visits; conferences; contacting families and workshop facilitation to provide measurable and clinical feedback

  • Resolves complaints made by families/clients and stakeholders in a timely manner with knowledge and input of the FES Program Manager

  • Discusses job performance problems with employees to identify causes and issues; resolves problems and communicates this process with the FES Program Manager

  • Assists with facilitating unit meetings and ongoing training for staff

  • Attends community meetings with partner agencies who work in the fields of HIV/AIDS prevention, healthy self-esteem, bullying prevention and truancy prevention

  • Manages and resolves crisis calls with the assistance of the FES Program Manager

  • Communicates with collateral contacts and stakeholders

  • Provides weekly/monthly quality assurance checks on files and unit paperwork (meets all deadlines)

  • Tracks pertinent data and works in partnership with agency supervisors to assure data entry is complete

  • Responsible for a minimal case load to provide direct service including, but not limited to, truancy prevention and youth prevention workshops; responsible for conducting home visits, conferences and facilitating a wide range of educational/prevention workshops geared towards positive youth behavior

  • Assists FES Program Manager with interviewing and training new employees

  • Coordinates special projects/activities with other units or community partners

  • Must obtain FACT proficiency

  • Supervise FACT cases as needed

  • Other duties assigned


  • Bachelor’s Degree in social science, education or related fields required; MSW preferred

  • Minimum 3-5 years’ working experience with children and families

  • Minimum of one- year experience in a supervisory/team leader capacity

  • Life/Work experience must demonstrate commitment to children and families.

  • Must be able to work effectively with children ages 11-18 and community agencies

  • Respect for family traditions, cultural and racial diversity is essential.

  • Have a basic working knowledge of the Pittsburgh Public School system and the Pittsburgh Promise program

  • Familiarity with the Hill District and surrounding area resources and community service providers is preferred

  • Act 33, 34 and FBI clearances required

  • Valid PA driver’s license, clean driving record, insurance, and registration is required

SALARY: $50,000/annual

Because Macedonia FACE serves medically vulnerable consumers COVID-19 vaccination is required. Proof of vaccination is required within 45 days of hire. The company will consider accommodations for disability- and religious-based reasons.


All positions require satisfactory results of a background check and drug screen, as well as Act 33/34 and FBI fingerprint clearances. All employees will be subject to a probationary period of no less than 180 calendar days.


Because Macedonia FACE serves medically vulnerable consumers COVID-19 vaccination is required. Proof of vaccination is required within 45 days of hire. The company will consider accommodations for disability and religious-based reasons.

Macedonia FACE is an equal opportunity employer. We are always willing to utilize the skill sets of those who share our value of serving the community.

We partner with Acuity Human Resources, LLC for our recruitment and placement processes.  




Applicants should email a cover letter and resume to with the job title within the subject line.


Please direct all questions about job postings to

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